Will the game be available in other languages?
As mentioned on KS Update #20, unfortunately we won’t be offering full copies of the game in different languages. However, we will be preparing online versions of the rulebook and glossary pages in as many languages as we can. Thank you for your support and understanding!
Last updated: November 16, 2023 17:42
Local Pickup fee?
As much as we want to offer this option for free, there is still a cost to ship the games from the factory to Canada. This fee doesn’t nearly cover the charge but it really helps us out. We appreciate your support and understanding!
Last updated: November 16, 2023 17:40
Local Pickup Locations?
Local Pickup is only available in Vancouver, BC and Richmond Hill, ON (Canada). When you reach the address section of your order, select “Local Pickup” in the “country” drop down menu and enter BC or ON in the Province section to let us know which location you are choosing.
Last updated: November 20, 2023 18:21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.